Hunan Saner Heavy Industry Technology Development Co., Ltd. 

1. Collection and Use of Personal Information

When you interact with Saner Heavy Industry through our website, we may request certain personal information. Providing this information is voluntary; however, failure to do so may limit our ability to respond to inquiries, provide quotations, or offer certain services.

Personal information we may collect includes:

• Name, company name, job title

• Email address, phone number

• Country/region, mailing address

• Inquiry details, project requirements, and communication records

Payment Information:
For orders and contractual transactions, payment-related information may be required. Such information is processed securely through trusted banking institutions or third-party payment service providers. Saner Heavy Industry does not store sensitive payment details beyond what is necessary for business and legal purposes.

2. What Information Do We Collect?

We may collect personal information in the following situations:

• When you submit inquiries or request quotations for concrete equipment, underground engineering equipment, or non-coal mining equipment

• When you communicate with our sales or technical teams

• When required for contract execution, export procedures, customs clearance, or regulatory compliance

In certain cases, we may need additional documentation to comply with international trade or legal requirements.

3. How We Use Your Personal Information

Your personal information may be used for the following purposes:

• Business Communication: Responding to inquiries, providing quotations, technical solutions, and order updates

• Order Processing: Contract execution, production arrangement, shipment coordination, and after-sales service

• Customer Support: Providing technical guidance, maintenance support, and spare parts services

• Internal Operations: Data analysis, quality improvement, and service optimization

• Marketing Communication: Sending product updates or company news (you may opt out at any time)

4. Collection and Use of Non-Personal Information

We may also collect non-personal data that does not directly identify individuals, including:

• IP address, browser type, device information

• Website access time, pages visited, and navigation behavior

This information is used for website performance analysis, improving user experience, and optimizing content and services.

5. Cookies and Similar Technologies

Saner Heavy Industry may use cookies and similar technologies to enhance website functionality and user experience.

• Cookies: Help remember preferences and improve site performance

• Log Files: Collect technical data such as IP addresses and browser types

• Analytics Tools: Help us understand visitor behavior and improve content

You may control or disable cookies through your browser settings, though some website functions may be affected.

6. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include secure servers, access controls, and data encryption during transmission where applicable.

While we strive to protect your data, no internet-based system can be guaranteed to be completely secure.

7. Disclosure of Information

We do not sell or rent your personal information. We may disclose information only in the following circumstances:

• Legal Compliance: When required by applicable laws, regulations, or legal processes

• Business Operations: To trusted third parties such as logistics providers, banks, or service partners necessary to fulfill business transactions

• Corporate Transactions: In the event of a merger, acquisition, or asset transfer

All third parties are required to comply with applicable data protection standards.

8. Your Rights and Contact Information

You have the right to request access to, correction of, or deletion of your personal information, subject to legal and contractual obligations.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Hunan Saner Heavy Industry Technology Development Co., Ltd.
Address: National Economic & Technological Development Zone, Loudi City, Hunan Province, China
Email: [Company official email]

We will review and respond to privacy-related inquiries in a timely manner.

9. Changes to This Privacy Policy

Saner Heavy Industry reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed of updates.